Warranty Terms and Conditions

• 1. SF POWERSMART - SINE PRO CU : 42M* WARRANTY
• 2. SF POWERSMART - SINE PRO AL : 42M* WARRANTY
• 3. SF POWERSMART - SQ PRO AL : 42M* WARRANTY
• 4. SF POWERSMART - SQ PRO+ AL: 24M WARRANTY

*SF PowerSmart is warranted for a Product Warranty of 36 (Thirty-Six) Months against manufacturing defects arising out of a faulty or defective materials or workmanship from (a) the date of invoice or (b) from the date of manufacturing plus 6 months whichever occurs earlier. In case the customer makes an online sales registration done within 10 days of sale, then there would be an additional 6 (six) months warranty*

SF Batteries is committed to total customer satisfaction. We take great pride in the batteries that we manufacture. We warrant that our products are free from defects in materials and workmanship affecting its normal use, and is in conformity with the relevant specifications of the warranty period, subject to the following:

• 1.Warranty Period: Comprises of FREE REPLACEMENT and PRO-RATA. The label on every SF Batteries specifies the total number of months covered by the free replacement period and the Pro-Rata period for batteries fitted in private cars, multi-utility vehicles and two-wheelers.
  • i.For commercial and metered taxis the warranty is 12 months.
  • ii.In all cases the warranty applies from the date of sale to the original purchaser.
  • iii.For a battery being replaced on Free of Cost basis, the warranty commences from the date of sale of the original battery as stated in the original Warranty Card/Sticker and not from the date of replacement given.
  • iv.For batteries purchased on pro-rata warranty settlement discount, a fresh warranty is applicable from the date of purchase.
• 2.In the event of any complaint, the battery must be returned un-tampered & complete to the Company's Authorised Dealer, Wholesaler or Depot in India along with the Warranty Claim Form. Delivery of the replaced/rectified/discounted battery will be F.O.R. to the same point.
• 3.The warranty registration can be done through our online form or by calling on this toll-free number: 1800 102 6060.
• 4.Our batteries are warranted against all defects arising solely from the use of faulty material or poor workmanship. Consequential liabilities will not be entertained.
• 5.The right to determine whether a battery needs repair, rectification, free replacement or pro-rata settlement rests solely with the Company.
• 6.The Service Record in the Warranty Booklet must be filled in regularly by an authorised dealer of the Company as proof of specified maintenance. Without the record, your claim if any, is liable to be held invalid.
• 7.The defective battery against the free replacement or pro-rata settlement under this warranty will become the property of the Company and no scrap rebate will be given for it.
• 8. All liabilities under this Warranty shall cease if:
  • i. The battery has been operated in an application that it was not designed for and/or marketed to support/Company's Application Chart.
  • ii.Battery has been refilled with additives, dopes or any other substance besides distilled water approved by the company that may have contaminated the battery.
  • iii.Damaged due to fitment of additional accessories in vehicle other than the original fitment.
  • iv. Out of Warranty Period.
• 9.This warranty can be denied on merely discharged batteries and for batteries damaged due to abuse or neglect but not limited to the following:
  • i. Damages to the battery caused by accidents, fire, faulty electrical systems, improper handling, service of battery by unauthorised dealers/auto electricians, wilful abuse, destruction by fire, collision, theft or recharging.
  • ii. Breakage of container and cover or breakage/deformation of terminal due to mechanical shock like hammering.
  • iii. Damage to the battery due to contamination of electrolyte. The electrolyte used must be pure dilute sulphuric acid conforming to IS specification number 266-1961. For topping up purposes pure distilled water conforming to IS specification number 1069-1964 must be used.
  • iv. Failure of battery due to deep discharge, overcharge or improper topping up.
  • v. Batteries are operated in discharged condition for long periods.
  • vi. Failure of a battery due to inadequate recharging and not as per the recharging parameters mentioned in the product leaflet.
• 10.In the event of any particular battery model being phased out, the Company as per its sole discretion reserves the right to provide another model of the same capacity suited to the vehicle, as settlement of Warranty.
• 11.In case a service battery is issued, it must be returned within 15 days, failing which a nominal charge per day will be levied.
• 12.The charging system & electrical circuit of the vehicle shall be checked by the Company's authorised personnel or dealer before finalising the settlement of any Warranty Claim. Recharging of battery shall be billed as extra. In case the electrical system of the vehicle found to be faulty the warranty is subject to repudiation.
• 13.Adjudication and settlement of the claim will take a couple of days as the battery has to be tested for the reported failure.
• 14.Any octroi duty or local tax which becomes leviable on the battery under repair or replacement shall be borne by the customer.
• 15.Customers are deemed to have read, understood, acquiesced, and agreed to these conditions at the time of purchase.
• 16.All disputes or differences arising out of the use of battery shall have exclusive jurisdiction at the courts of Kolkata.

For terms and conditions, you can also check the battery label.
Please refer to the application chart available at the respective purchase counters for recommended fitment.

Conventional VRLA

SF Batteries is committed to total customer satisfaction. We take great pride in the batteries that we manufacture. We warrant that this product is free from defects in materials and workmanship affecting its normal use, and is in conformity with the relevant specifications of the warranty period, subject to the following:

• 1.Warranty Period: Comprises of FREE REPLACEMENT and PRO-RATA. The label on every SF Batteries specifies the total number of months covered by the free replacement period and the Pro-Rata period for batteries fitted in private cars, multi-utility vehicles, two-wheelers.
  • i.In all cases the warranty is applicable from the date of sale to the original purchaser.
  • ii.For batteries purchased on pro-rata warranty settlement discount, a fresh warranty is applicable from the date of purchase.
• 2.In the event of any complaint, the battery must be returned un-tampered & complete to the Company's Authorised Dealer, Wholesaler or Depot in India along with the Warranty Claim Form. Delivery of the replaced/rectified/discounted battery will be F.O.R. to the same point.
• 3.The warranty registration can be done through our online form or by calling on this toll-free number: 1800 102 6060.
• 4.Our batteries are warranted against all defects arising solely from the use of faulty material or poor workmanship. Consequential liabilities will not be entertained.
• 5.The right to determine whether a battery needs repair, rectification, free replacement or pro-rata settlement rests with the Company.
• 6.The Service Record in the Warranty Booklet must be filled in regularly by an authorised dealer of the Company as proof of specified maintenance. Without the record, your claim if any, is liable to be held invalid.
• 7.The defective battery arising out of the free replacement or pro-rata settlement under this warranty will become the property of the Company and no scrap rebate will be given for it.
• 8.All liabilities under this Warranty shall cease if:
  • i.The battery has been operated in an application that it was not designed for and/or marketed to support/Company's Application Chart.
  • ii.Battery has been refilled with additives, dopes or any other substance besides distilled water that may have contaminated the battery
  • iii.Damaged due to fitment of additional accessories in the vehicle other than the original fitment
  • iv.Out of Warranty Period.
• 9.This warranty can be denied on merely discharged batteries and for batteries damaged due to abuse or neglect but not limited to the following:
  • i.Damages to the battery caused by accidents, fire, faulty electrical systems, improper handling, service of battery by unauthorised dealers/auto electricians, wilful abuse, destruction by fire, collision, theft or recharging.
  • ii.Breakage of container and cover or breakage/deformation of terminal due to mechanical shock like hammering.
  • iii.Damage to the battery due to contamination of electrolyte. The electrolyte used must be pure dilute sulphuric acid conforming to IS specification number 266-1961. For topping up purposes pure distilled water conforming to IS specification number 1069-1964 must be used.
  • iv.Failure of battery due to deep discharge, overcharge or improper topping up.
  • v.Batteries are operated in discharged condition for long periods.
  • vi.Failure of a battery due to inadequate recharging and not as per the recharging parameters mentioned in the product leaflet.
• 10.In the event of any particular battery model being phased out, the Company reserves the right to provide another model of the same capacity suited to the vehicle, as settlement of Warranty.
• 11.In case a service battery is issued, it must be returned within 15 days, failing which a nominal charge per day will be levied.
• 12.The charging system & electrical circuit of the vehicle shall be checked by the Company's authorised personnel or dealer before finalising the settlement of any Warranty Claim. Recharging of battery shall be billed as extra.
• 13.Adjudication and settlement of the claim will take a couple of days as the battery has to be tested for the reported failure.
• 14.Any octroi duty or local tax which becomes leviable on the battery under repair or replacement shall be borne by the customer.
• 15.Customers are deemed to have read, understood and agreed to these conditions at the time of purchase.
• 16.All disputes or differences arising out of the use of battery shall have exclusive jurisdiction at the courts of Kolkata.

Please refer to the application chart available at the respective purchase counters for recommended fitment.

• 1.SF Batteries are warranted against all defects in material and workmanship. Liability under this warranty is limited to making good of defects arising solely from the use of faulty material or workmanship during manufacture and developing under proper use. The warranty commences from the date of delivery to the original purchaser. The warranty of the battery is valid from the date of supply, subject to the conditions mentioned herein after.
• 2.It is a condition of this warranty that the battery is returned unopened and complete with electrolyte, freight paid to the dealer from whom it has been purchased.
• 3.The right to determine whether a battery needs repair or total replacement lies with the company. In cases where the battery is replaced, the defective battery being replaced becomes the property of the company and no scrap rebate will be given forth. The warranty period on the battery being repaired/ replaced shall commence from the date of sale of the original battery as stated in the original invoice and not from the date of replacement given. For batteries purchased on pro-rata Warranty settlement, a fresh Warranty will be applicable from the date of purchase of pro-rata battery. In the event of any particular battery model being phased out, the company reserves the right to provide another model of the same capacity as settlement of Warranty.
• 4.All liabilities under this Warranty shall cease if the Battery is:
  • (a) Transferred to any other party other than the original purchaser.
  • (b) Used in any application other than that for Inverter / Home UPS.
  • (c) Found to have additives, dopes or anything other than that else other than battery grade de-mineralized water added to the electrolyte.
  • (d) Out of Warranty Period.
• 5.This warranty does not cover:
  • (a)Defects / Damages to the Battery caused by accidents, fire, natural calamities like earthquake, flood, etc. beyond the control of human being, faulty electrical systems, negligent maintenance, incorrect charging filling or improper handling service of the Battery by unauthorised Dealers/ electricians, wilful abuse, destruction by fire, collision, theft or recharging.
  • (b)Breakage of container and cover or breakage deformation of terminal duets mechanical shock like hammering.
  • (c)Damage to the Battery due to contamination of electrolyte.
  • (d)Recharging which shall be billed as extra.
  • (e)Failure of Battery due to over discharge, over charge or improper topping up.
  • (f)Battery operated in discharged condition for long period.
• 6.In case of warranty claim, the invoice/bill in original must be produced without which claim will not be entertained.
• 7.As per principle and technology of lead acid battery the backup duration mentioned will gradually decrease with every year of usage. The rate of decrease depends on various factors, like frequency of charge / discharge, depth of discharge etc.

SF Batteries is committed to total customer satisfaction. We take great pride in the batteries that we manufacture. We warrant that this product is free from defects in materials and workmanship affecting its normal use, and is in conformity with the relevant specifications the warranty period, subject to the following:

• 1.Warranty Period: Comprises of FREE REPLACEMENT and PRO-RATA. The label on every SF Batteries specifies the total number of months covered by the free replacement period and the Pro-Rata period for batteries:
  • i. For commercial and metered taxis the warranty is 12 months.
  • ii. In all cases the warranty is applicable from the date of sale to the original purchaser.
  • iii. For batteries purchased on pro-rata warranty settlement discount, a fresh warranty is applicable from the date of purchase.
• 2.In the event of any complaint, the battery must be returned un-tampered & complete to the Company's Authorised Dealer, Wholesaler or Depot in India along with the Warranty Claim Form. Delivery of the replaced/rectified/discounted battery will be F.O.R. to the same point.
• 3.Our batteries are warranted against all defects arising solely from the use of faulty material or poor workmanship. Consequential liabilities will not be entertained.
• 4.The right to determine whether a battery needs repair, rectification, free replacement or pro-rata settlement rests with the Company.
• 5.The defective battery arising out of the free replacement or pro-rata settlement under this warranty will become the property of the Company and no scrap rebate will be given for it.
• 6.All liabilities under this Warranty shall cease if:
  • i. The battery has been operated in an application that it was not designed for and/or marketed to support/Company's Application Chart.
  • ii.The battery has been refilled with additives, dopes or any other substance besides distilled water that may have contaminated the battery.
  • iii. Damaged due to fitment of additional accessories in vehicle other than the original fitment
  • iv. Out of Warranty Period.
• 7.This warranty can be denied on merely discharged batteries and for batteries damaged due to abuse or neglect but not limited to the following:
  • i. Damages to the battery caused by accidents, fire, faulty electrical systems, improper handling, service of battery by unauthorised dealers/auto electricians, wilful abuse, destruction by fire, collision, theft or recharging.
  • ii. Breakage of container and cover or breakage/deformation of terminal due to mechanical shock like hammering.
  • iii. Damage to the battery due to contamination of electrolyte. The electrolyte used must be pure dilute sulphuric acid conforming to IS specification number 266-1961. For topping up purposes pure distilled water conforming to IS specification number 1069-1964 must be used.
  • iv. Failure of battery due to deep discharge, overcharge or improper topping up.
  • v. Solar batteries are not connected through a charge controller to the Solar Panel.
  • vi. Failure of a battery due to inadequate recharging and not as per the recharging parameters mentioned in the product leaflet (solar/inverter batteries).
  • vii. Batteries are operated in discharged condition for long periods.
  • viii. Inverter/solar inverter/charge controller 'lower cut-off' voltage is not working or has been tampered with leading to deep discharged state.
• 8.In the event of any particular battery model being phased out, the Company reserves the right to provide another model of the same capacity as settlement of Warranty.
• 9.In case a service battery is issued, it must be returned within 15 days, failing which a nominal charge per day will be levied.
• 10.The charging system & electrical circuit shall be checked by the Company's authorised personnel or dealer before finalising settlement of any Warranty Claim. Recharging of battery shall be billed as extra.
• 11.Adjudication and settlement of claim will take a couple of days as the battery has to be tested for the reported failure.
• 12.Any octroi duty or local tax which becomes leviable on the battery under repair or replacement shall be borne by the customer.
• 13.Customers are deemed to have read, understood and agreed to these conditions at the time of purchase.
• 14.All disputes or differences arising out of use of battery shall have exclusive jurisdiction at the courts of Kolkata.

Please refer to the application chart available at the respective purchase counters for recommended fitment.

Hints on care of your battery

• 1.Please ensure that the cable clamps fit tightly and properly on the terminals.
• 2.The top of the battery must be kept clean & dry. Petroleum jelly should be applied to cable clamps & terminals. Never apply grease. Terminal corrosion, dirt & moisture cause loss of power & make the battery weak.
• 3.Get your Inverter System checked regularly. A faulty electrical system will damage the battery.
• 4.The voltage setting of the Inverter should be such that the upper limit does not exceed 14.2-14.4V and the Inverter does not discharge battery below 11.0V.
• 5.The electrolyte level should be topped up depending on position of indicator float.
• 6.Use only distilled water for topping up. Do not top up with acid/electrolyte/mineral water or tap water.

LEAD: A friend turned foe

Lead, a major component of all batteries, is an extremely useful and friendly metal that does not corrode in water and can be used in many ways:

• 1.Roofs in buildings (wherever water ingress is a problem)
• 2.Provides effective insulation from noise
• 3.Is used in industries to protect pipes and cables
• 4.Lead pigments in paint protect steel construction against the impact of weather
• 5.Lead Oxide improves the quality of glass in the optical industry
• 6.Lead enhances the sparkle of crystal glass
• 7.60% of all lead in the world is used in batteries to store energy

However, this friendly metal can turn into a deadly foe if not used and handled in the correct manner. When lead is left unchecked in the atmosphere it can pollute the environment and cause lethal damage to organic life.

Lead in the atmosphere

Lead can enter our body through the skin or through inhalation. It gets absorbed in the lungs/digestive system and circulates as ionized lead in the blood. Many a times we ingest food and drink water that carry minute particles of lead.

Lead in the soil

Being heavy, lead enters the soil and sub-soil causing the level of lead in the soil and ground water to go up. This excess lead pollutes vegetation and affects fish, meat, livestock and human beings.

Smelting: A major cause of lead pollution

Smelting is a process by which used lead from an old battery is recycled for use in a new battery. However, there are thousands of local smelters who use crude smelting processes that are not environment friendly. Some of us junk our old batteries or give it to the kabadiwala. These land up in the hands of unauthorized local smelters. Their crude smelting process contributes majorly to lead pollution.

Caution

• Keep away from Sparks, Cigarettes and Open flames. These can cause explosions.
• Avoid metallic contact across terminals, as this can result in short circuits and sparking.
• It is strongly recommended not to use any additives or dopes.
• Keep out of reach of children.
• Operating in closed environment may cause dangerous gases to accumulate.

TERMS OF WARRANTY

SF POWERSMART PRO is warranted for a Product Warranty of 36 (Thirty-Six) Months against manufacturing defects arising out of a faulty or defective materials or workmanship from (a) the date of invoice or (b) from the date of manufacturing plus 3 months whichever occurs earlier. In case the customer makes an online sales registration done within 10 days of sale, then there would be an additional 6 (six) months warranty*. This covers the inverter as per the terms and conditions laid down below. LCD, Plastic and Rubber parts are not covered under this warranty. Warranty is also not acceptable in case of any breakage or tampering found in the integrated product.

SF POWERSMART PRO+ is warranted for a Product Warranty of 24 (Twenty-Four) Months against manufacturing defects arising out of a faulty or defective materials or workmanship from (a) the date of invoice or (b) from the date of manufacturing plus 3 months whichever occurs earlier.

Should a manufacturing defect develop in this product during the period of warranty, SF undertakes to get the equipment repaired Free of Cost after inspecting the product and after satisfying itself that the defect is a manufacturing defect.

If, the purchaser has to shift his residence to another town for any reason whatsoever, the warranty benefit will be available at the nearest SF authorized distributor/ service center only. SF or its authorize distributor/Service center reserves the right to retain any part or component replaced at its discretion in the event of defect noticed in the equipment during the warranty period.

This Warranty is directly related to overall warranty of product against manufacturing defects, defective material, and workmanship.

This warranty is not valid in case of the following events:

• 1.The product is not used according to the instruction given in the user's manual.
• 2.The warranty will not apply to defects arising in company's opinion by reasons of accidents, abuse, misuse, neglect, improper installation (if not undertaken by the company or its representative), fire, flood, earthquake or other act of God or any other natural calamities and for no fault of the company. In case the product is handed over to any third party (any person other than SF's authorized dealer) for inspection will be out of the warranty claim and repairs done or carried out will have to be borne by the purchaser. The problem of Thermal Circuit Breaker blown will not be included in the warranty of the product. The services given for the same will be a paid service.
• 3.The warranty will not apply if the original seals are found broken or tempered with.
• 4.The duly stamped warranty card and invoice/purchase document in original should accompany the SF POWERSMART if service under warranty period is required to be carried out by SF or it's authorized dealer or authorized service center.
• 5.Any unauthorized accessories connected to the system will not be cover under warranty and in case any damage is caused in the product due to such unauthorized accessory the product will be out of warranty.
• 6.If the system is purchased from un-authorized source/ dealer, the warranty will be null and void for lodging any claim. Customers must produce the warranty card and invoice in original.
• 7.The warranty terms and conditions shall be governed by the Laws of India and all disputes are subject to the exclusive jurisdiction of the Courts of Kolkata only.
• 8.The company in no way will be held liable for any loss or injury or damage caused to any form of life for any reason whatsoever.
• 9.Installation in an indoor location that does not provide the conditioned environment of 0 °C to 45 °C.
• 10.Application other than Home/commercial UPS, Inverter.
• 11.Damage due to insufficient ventilation of the product.
• 12.Damage or corrosion resulting from environmental pollution such as chemical vapor, acid rain, direct contact with salt water, rust, scratches, aging.
• 13.Damage caused by abused, accident, mishandling, animals or insects and impact of force or shock than set in the specification.
• 14.External influences including unusual physical or electrical stress (e.g., power failure surges, lightning, flood, fire, accidental breakage, etc.)
• 15.Out of warranty period.

GENERAL WARRANTY TERMS AND CONDITION

Warranty services subject to the following Exclusion of Warranties condition.

• 1.Product sold and/or installed/used outside India are not covered by the warranties.
• 2.Product not manufactured by the company.
• 3.Any product repair/inspection by anyone other than SF authorized service center
• 4.Cosmetic Variation, stains or scratches that do not affect energy retention.
• 5.Marine, Vehicle or Mobile installation of any kind.
• 6.Expiration of warranty, no evidence of purchase, or no proof installed by the qualified licensed contractor.
• 7.Damage or failure caused by non-compliance with national, state or local electric or electric safety code.
• 8.Noncompliance with SF installation or maintenance procedures; Incorrect use, inappropriate operation, or environment.
• 9.Failure to adhere to safety warning or instruction.
• 10.Force majeure events such as fire, flood, earthquake, pandemic, epidemic, natural disaster, act of government, act of war (declared or undeclared), mutiny, unrest, storm, cyclone, terrorism, riot, act of government, act of nature or any act which is beyond the reasonable control of company.
• 11.The decision whether to repair or replace the SF POWERSMART shall be taken by SF Batteries. In the event of any particular home UPS model being phased out, the company as per its sole discretion reserves the right to provide another model of the same capacity suited for the purpose, as settlement of Warranty.
• 12.Any settlement of the claim will take reasonable time (which will be communicated to the customer) as the SF POWERSMART has to be tested for the reported failure. However, the time may vary in view of Force Majeure conditions.
• 13.Any local tax which becomes leviable on the SF POWERSMART under repair or replacement shall be borne by the customer.
• 14.Customers are deemed to have read, understood, acquiesced, and agreed to these conditions at the time of purchase.

LIMITATION OF WARRANTY SCOPE

SF's liability under this Limited Warranty shall be limited to the terms and conditions set forth above. Replaced or repaired Products shall be warranted for the remainder of the original warranty period. In any event, the replacement shall not justify the renewal or new beginning of the warranty period.

TOLL-FREE NO.: 1800-102-6060