Warranty Terms and Conditions

Frequently Asked Questions on Battery Maintenance, Installation and Disposal

A.SF Automotive Batteries Warranty Period

4 W Battery

2 W Battery

3 W Battery

Trucks and Bus Battery

Tractor Battery

E-Rickshaw Battery

Pro Rata Warranty Discounts will be applicable on prevailing Maximum Retail Price of New Battery
No warranty for wrong fitment.

B.SF Non-Automotive Batteries Warranty Period

Inverter Batteries

C.Automotive Battery Warranty Terms & Conditions

SF Batteries is committed to total customer satisfaction. We take great pride in the batteries that we manufacture. We warrant that our products are free from defects in materials and workmanship affecting its normal use, and is in conformity with the relevant specifications of the warranty period, subject to the following:

  • 1.Warranty Period: Comprises of FREE REPLACEMENT and PRO-RATA. The label on every SF Batteries specifies the total number of months covered by the free replacement period and the Pro-Rata period for batteries fitted in private cars, multi-utility vehicles and two-wheelers.
    • i.For commercial and metered taxis the warranty is 12 months.
    • ii.In all cases the warranty applies from the date of sale to the original purchaser.
    • iii.For a battery being replaced on Free of Cost basis, the warranty commences from the date of sale of the original battery as stated in the original Warranty Card/Sticker and not from the date of replacement given.
    • iv.For batteries purchased on pro-rata warranty settlement discount, a fresh warranty is applicable from the date of purchase.
  • 2.In the event of any complaint, the battery must be returned un-tampered & complete to the Company's Authorised Dealer, Wholesaler or Depot in India along with the Warranty Claim Form. Delivery of the replaced/rectified/discounted battery will be F.O.R. to the same point.
  • 3.The warranty registration can be done through our online form or by calling on this toll-free number: 1800 102 6060.
  • 4.Our batteries are warranted against all defects arising solely from the use of faulty material or poor workmanship. Consequential liabilities will not be entertained.
  • 5.The right to determine whether a battery needs repair, rectification, free replacement or pro-rata settlement rests solely with the Company.
  • 6.The Service Record in the Warranty Booklet must be filled in regularly by an authorised dealer of the Company as proof of specified maintenance. Without the record, your claim if any, is liable to be held invalid.
  • 7.The defective battery against the free replacement or pro-rata settlement under this warranty will become the property of the Company and no scrap rebate will be given for it.
  • 8. All liabilities under this Warranty shall cease if:
    • i. The battery has been operated in an application that it was not designed for and/or marketed to support/Company's Application Chart.
    • ii.Battery has been refilled with additives, dopes or any other substance besides distilled water approved by the company that may have contaminated the battery.
    • iii.Damaged due to fitment of additional accessories in vehicle other than the original fitment.
    • iv. Out of Warranty Period.
  • 9.This warranty can be denied on merely discharged batteries and for batteries damaged due to abuse or neglect but not limited to the following:
    • i. Damages to the battery caused by accidents, fire, faulty electrical systems, improper handling, service of battery by unauthorised dealers/auto electricians, wilful abuse, destruction by fire, collision, theft or recharging.
    • ii. Breakage of container and cover or breakage/deformation of terminal due to mechanical shock like hammering.
    • iii. Damage to the battery due to contamination of electrolyte. The electrolyte used must be pure dilute sulphuric acid conforming to IS specification number 266-1961. For topping up purposes pure distilled water conforming to IS specification number 1069-1964 must be used.
    • iv. Failure of battery due to deep discharge, overcharge or improper topping up.
    • v. Batteries are operated in discharged condition for long periods.
    • vi. Failure of a battery due to inadequate recharging and not as per the recharging parameters mentioned in the product leaflet.
  • 10.In the event of any particular battery model being phased out, the Company as per its sole discretion reserves the right to provide another model of the same capacity suited to the vehicle, as settlement of Warranty.
  • 11.In case a service battery is issued, it must be returned within 15 days, failing which a nominal charge per day will be levied.
  • 12.The charging system & electrical circuit of the vehicle shall be checked by the Company's authorised personnel or dealer before finalising the settlement of any Warranty Claim. Recharging of battery shall be billed as extra. In case the electrical system of the vehicle found to be faulty the warranty is subject to repudiation.
  • 13.Adjudication and settlement of the claim will take a couple of days as the battery has to be tested for the reported failure.
  • 14.Any octroi duty or local tax which becomes leviable on the battery under repair or replacement shall be borne by the customer.
  • 15.Customers are deemed to have read, understood, acquiesced, and agreed to these conditions at the time of purchase.
  • 16.All disputes or differences arising out of the use of battery shall have exclusive jurisdiction at the courts of Kolkata.

For terms and conditions, you can also check the battery label.
Please refer to the application chart available at the respective purchase counters for recommended fitment.

D.Two Wheeler Battery Warranty Terms & Conditions

Conventional VRLA

SF Batteries is committed to total customer satisfaction. We take great pride in the batteries that we manufacture. We warrant that this product is free from defects in materials and workmanship affecting its normal use, and is in conformity with the relevant specifications of the warranty period, subject to the following:

  • 1.Warranty Period: Comprises of FREE REPLACEMENT and PRO-RATA. The label on every SF Batteries specifies the total number of months covered by the free replacement period and the Pro-Rata period for batteries fitted in private cars, multi-utility vehicles, two-wheelers.
    • i.In all cases the warranty is applicable from the date of sale to the original purchaser.
    • ii.For batteries purchased on pro-rata warranty settlement discount, a fresh warranty is applicable from the date of purchase.
  • 2.In the event of any complaint, the battery must be returned un-tampered & complete to the Company's Authorised Dealer, Wholesaler or Depot in India along with the Warranty Claim Form. Delivery of the replaced/rectified/discounted battery will be F.O.R. to the same point.
  • 3.The warranty registration can be done through our online form or by calling on this toll-free number: 1800 102 6060.
  • 4.Our batteries are warranted against all defects arising solely from the use of faulty material or poor workmanship. Consequential liabilities will not be entertained.
  • 5.The right to determine whether a battery needs repair, rectification, free replacement or pro-rata settlement rests with the Company.
  • 6.The Service Record in the Warranty Booklet must be filled in regularly by an authorised dealer of the Company as proof of specified maintenance. Without the record, your claim if any, is liable to be held invalid.
  • 7.The defective battery arising out of the free replacement or pro-rata settlement under this warranty will become the property of the Company and no scrap rebate will be given for it.
  • 8.All liabilities under this Warranty shall cease if:
    • i.The battery has been operated in an application that it was not designed for and/or marketed to support/Company's Application Chart.
    • ii.Battery has been refilled with additives, dopes or any other substance besides distilled water that may have contaminated the battery
    • iii.Damaged due to fitment of additional accessories in the vehicle other than the original fitment
    • iv.Out of Warranty Period.
  • 9.This warranty can be denied on merely discharged batteries and for batteries damaged due to abuse or neglect but not limited to the following:
    • i.Damages to the battery caused by accidents, fire, faulty electrical systems, improper handling, service of battery by unauthorised dealers/auto electricians, wilful abuse, destruction by fire, collision, theft or recharging.
    • ii.Breakage of container and cover or breakage/deformation of terminal due to mechanical shock like hammering.
    • iii.Damage to the battery due to contamination of electrolyte. The electrolyte used must be pure dilute sulphuric acid conforming to IS specification number 266-1961. For topping up purposes pure distilled water conforming to IS specification number 1069-1964 must be used.
    • iv.Failure of battery due to deep discharge, overcharge or improper topping up.
    • v.Batteries are operated in discharged condition for long periods.
    • vi.Failure of a battery due to inadequate recharging and not as per the recharging parameters mentioned in the product leaflet.
  • 10.In the event of any particular battery model being phased out, the Company reserves the right to provide another model of the same capacity suited to the vehicle, as settlement of Warranty.
  • 11.In case a service battery is issued, it must be returned within 15 days, failing which a nominal charge per day will be levied.
  • 12.The charging system & electrical circuit of the vehicle shall be checked by the Company's authorised personnel or dealer before finalising the settlement of any Warranty Claim. Recharging of battery shall be billed as extra.
  • 13.Adjudication and settlement of the claim will take a couple of days as the battery has to be tested for the reported failure.
  • 14.Any octroi duty or local tax which becomes leviable on the battery under repair or replacement shall be borne by the customer.
  • 15.Customers are deemed to have read, understood and agreed to these conditions at the time of purchase.
  • 16.All disputes or differences arising out of the use of battery shall have exclusive jurisdiction at the courts of Kolkata.

Please refer to the application chart available at the respective purchase counters for recommended fitment.

E.Pro Tubular Battery Warranty Terms & Conditions

  • 1.SF Batteries are warranted against all defects in material and workmanship. Liability under this warranty is limited to making good of defects arising solely from the use of faulty material or workmanship during manufacture and developing under proper use. The warranty commences from the date of delivery to the original purchaser. The warranty of the battery is valid from the date of supply, subject to the conditions mentioned herein after.
  • 2.It is a condition of this warranty that the battery is returned unopened and complete with electrolyte, freight paid to the dealer from whom it has been purchased.
  • 3.The right to determine whether a battery needs repair or total replacement lies with the company. In cases where the battery is replaced, the defective battery being replaced becomes the property of the company and no scrap rebate will be given forth. The warranty period on the battery being repaired/ replaced shall commence from the date of sale of the original battery as stated in the original invoice and not from the date of replacement given. For batteries purchased on pro-rata Warranty settlement, a fresh Warranty will be applicable from the date of purchase of pro-rata battery. In the event of any particular battery model being phased out, the company reserves the right to provide another model of the same capacity as settlement of Warranty.
  • 4.All liabilities under this Warranty shall cease if the Battery is:
    • (a) Transferred to any other party other than the original purchaser.
    • (b) Used in any application other than that for Inverter / Home UPS.
    • (c) Found to have additives, dopes or anything other than that else other than battery grade de-mineralized water added to the electrolyte.
    • (d) Out of Warranty Period.
  • 5.This warranty does not cover:
    • (a)Defects / Damages to the Battery caused by accidents, fire, natural calamities like earthquake, flood, etc. beyond the control of human being, faulty electrical systems, negligent maintenance, incorrect charging filling or improper handling service of the Battery by unauthorised Dealers/ electricians, wilful abuse, destruction by fire, collision, theft or recharging.
    • (b)Breakage of container and cover or breakage deformation of terminal duets mechanical shock like hammering.
    • (c)Damage to the Battery due to contamination of electrolyte.
    • (d)Recharging which shall be billed as extra.
    • (e)Failure of Battery due to over discharge, over charge or improper topping up.
    • (f)Battery operated in discharged condition for long period.
  • 6.In case of warranty claim, the invoice/bill in original must be produced without which claim will not be entertained.
  • 7.As per principle and technology of lead acid battery the backup duration mentioned will gradually decrease with every year of usage. The rate of decrease depends on various factors, like frequency of charge / discharge, depth of discharge etc.

F.Inverter Battery Warranty Terms & Conditions

SF Batteries is committed to total customer satisfaction. We take great pride in the batteries that we manufacture. We warrant that this product is free from defects in materials and workmanship affecting its normal use, and is in conformity with the relevant specifications the warranty period, subject to the following:

  • 1.Warranty Period: Comprises of FREE REPLACEMENT and PRO-RATA. The label on every SF Batteries specifies the total number of months covered by the free replacement period and the Pro-Rata period for batteries:
    • i. For commercial and metered taxis the warranty is 12 months.
    • ii. In all cases the warranty is applicable from the date of sale to the original purchaser.
    • iii. For batteries purchased on pro-rata warranty settlement discount, a fresh warranty is applicable from the date of purchase.
  • 2.In the event of any complaint, the battery must be returned un-tampered & complete to the Company's Authorised Dealer, Wholesaler or Depot in India along with the Warranty Claim Form. Delivery of the replaced/rectified/discounted battery will be F.O.R. to the same point.
  • 3.Our batteries are warranted against all defects arising solely from the use of faulty material or poor workmanship. Consequential liabilities will not be entertained.
  • 4.The right to determine whether a battery needs repair, rectification, free replacement or pro-rata settlement rests with the Company.
  • 5.The defective battery arising out of the free replacement or pro-rata settlement under this warranty will become the property of the Company and no scrap rebate will be given for it.
  • 6.All liabilities under this Warranty shall cease if:
    • i. The battery has been operated in an application that it was not designed for and/or marketed to support/Company's Application Chart.
    • ii.The battery has been refilled with additives, dopes or any other substance besides distilled water that may have contaminated the battery.
    • iii. Damaged due to fitment of additional accessories in vehicle other than the original fitment
    • iv. Out of Warranty Period.
  • 7.This warranty can be denied on merely discharged batteries and for batteries damaged due to abuse or neglect but not limited to the following:
    • i. Damages to the battery caused by accidents, fire, faulty electrical systems, improper handling, service of battery by unauthorised dealers/auto electricians, wilful abuse, destruction by fire, collision, theft or recharging.
    • ii. Breakage of container and cover or breakage/deformation of terminal due to mechanical shock like hammering.
    • iii. Damage to the battery due to contamination of electrolyte. The electrolyte used must be pure dilute sulphuric acid conforming to IS specification number 266-1961. For topping up purposes pure distilled water conforming to IS specification number 1069-1964 must be used.
    • iv. Failure of battery due to deep discharge, overcharge or improper topping up.
    • v. Solar batteries are not connected through a charge controller to the Solar Panel.
    • vi. Failure of a battery due to inadequate recharging and not as per the recharging parameters mentioned in the product leaflet (solar/inverter batteries).
    • vii. Batteries are operated in discharged condition for long periods.
    • viii. Inverter/solar inverter/charge controller 'lower cut-off' voltage is not working or has been tampered with leading to deep discharged state.
  • 8.In the event of any particular battery model being phased out, the Company reserves the right to provide another model of the same capacity as settlement of Warranty.
  • 9.In case a service battery is issued, it must be returned within 15 days, failing which a nominal charge per day will be levied.
  • 10.The charging system & electrical circuit shall be checked by the Company's authorised personnel or dealer before finalising settlement of any Warranty Claim. Recharging of battery shall be billed as extra.
  • 11.Adjudication and settlement of claim will take a couple of days as the battery has to be tested for the reported failure.
  • 12.Any octroi duty or local tax which becomes leviable on the battery under repair or replacement shall be borne by the customer.
  • 13.Customers are deemed to have read, understood and agreed to these conditions at the time of purchase.
  • 14.All disputes or differences arising out of use of battery shall have exclusive jurisdiction at the courts of Kolkata.

Please refer to the application chart available at the respective purchase counters for recommended fitment.

Hints on care of your battery
  • 1.Please ensure that the cable clamps fit tightly and properly on the terminals.
  • 2.The top of the battery must be kept clean & dry. Petroleum jelly should be applied to cable clamps & terminals. Never apply grease. Terminal corrosion, dirt & moisture cause loss of power & make the battery weak.
  • 3.Get your Inverter System checked regularly. A faulty electrical system will damage the battery.
  • 4.The voltage setting of the Inverter should be such that the upper limit does not exceed 14.2-14.4V and the Inverter does not discharge battery below 11.0V.
  • 5.The electrolyte level should be topped up depending on position of indicator float.
  • 6.Use only distilled water for topping up. Do not top up with acid/electrolyte/mineral water or tap water.
LEAD: A friend turned foe

Lead, a major component of all batteries, is an extremely useful and friendly metal that does not corrode in water and can be used in many ways:

  • 1.Roofs in buildings (wherever water ingress is a problem)
  • 2.Provides effective insulation from noise
  • 3.Is used in industries to protect pipes and cables
  • 4.Lead pigments in paint protect steel construction against the impact of weather
  • 5.Lead Oxide improves the quality of glass in the optical industry
  • 6.Lead enhances the sparkle of crystal glass
  • 7.60% of all lead in the world is used in batteries to store energy

However, this friendly metal can turn into a deadly foe if not used and handled in the correct manner. When lead is left unchecked in the atmosphere it can pollute the environment and cause lethal damage to organic life.

Lead in the atmosphere

Lead can enter our body through the skin or through inhalation. It gets absorbed in the lungs/digestive system and circulates as ionized lead in the blood. Many a times we ingest food and drink water that carry minute particles of lead.

Lead in the soil

Being heavy, lead enters the soil and sub-soil causing the level of lead in the soil and ground water to go up. This excess lead pollutes vegetation and affects fish, meat, livestock and human beings.

Smelting: A major cause of lead pollution

Smelting is a process by which used lead from an old battery is recycled for use in a new battery. However, there are thousands of local smelters who use crude smelting processes that are not environment friendly. Some of us junk our old batteries or give it to the kabadiwala. These land up in the hands of unauthorized local smelters. Their crude smelting process contributes majorly to lead pollution.

Caution
  • Keep away from Sparks, Cigarettes and Open flames. These can cause explosions.
  • Avoid metallic contact across terminals, as this can result in short circuits and sparking.
  • It is strongly recommended not to use any additives or dopes.
  • Keep out of reach of children.
  • Operating in closed environment may cause dangerous gases to accumulate.