Warranty Terms and Conditions

• 1. SF POWERSMART - SINE PRO CU : 42M* WARRANTY
• 2. SF POWERSMART - SINE PRO AL : 42M* WARRANTY
• 3. SF POWERSMART - SQ PRO AL : 42M* WARRANTY
• 4. SF POWERSMART - SQ PRO+ AL: 24M WARRANTY

*SF PowerSmart is warranted for a Product Warranty of 36 (Thirty-Six) Months against manufacturing defects arising out of a faulty or defective materials or workmanship from (a) the date of invoice or (b) from the date of manufacturing plus 6 months whichever occurs earlier. In case the customer makes an online sales registration done within 10 days of sale, then there would be an additional 6 (six) months warranty*

Exide Industries Limited (the "Company") manufactures and markets SF Batteries. This warranty ("Warranty") applies to SF Batteries purchased by an end-consumer in India and is valid from the warranty start date (as defined below), subject to these Warranty Terms & Conditions and the information printed on the battery label.

1. Definitions
• • "End-consumer" means the original purchaser of the battery for their own use.
  • "Warranty Period" means the total period mentioned on the battery label and comprises the Free Replacement period and the Pro-Rata period.
  • "FOC" means free of cost replacement within the Free Replacement period, as determined by the Company.
  • "Primary sale date / scan date" means the date of sale/scan of the battery by SF to the authorised dealer, as captured in the Company's systems.

2. Warranty period and warranty start date
• • 1. The Warranty Period (Free Replacement + Pro-Rata) applicable to a battery is as printed on the battery label. The label specifies the number of months covered for batteries fitted in private cars, multi-utility vehicles (MUVs) and two-wheelers.
  • 2. Warranty start date (general rule): For all batteries, warranty applies from the date of sale to the end-consumer (as per invoice/record of purchase).
  • 3. Special rule - only for the States of Delhi & Telangana^# (car batteries): Digital Warranty Registration within 7 days of purchase is mandatory. If the purchaser fails to complete digital warranty registration within 7 days, then warranty will be applicable from the primary sale date/scan date to the authorised dealer by SF.^#
  • 4. FOC replacement: For a battery replaced on FOC basis, the warranty continues from the date of sale of the original battery (as stated in the original invoice) and not from the date of replacement.
  • 5. Pro-rata settlement discount purchase: For batteries purchased on pro-rata warranty settlement discount, a fresh warranty is applicable from the date of purchase.

3. What this Warranty covers
• The Company warrants its batteries against defects arising solely from the use of faulty material or poor workmanship, subject to these Terms & Conditions. The right to determine whether a battery needs testing, repair, rectification, free replacement, or pro-rata settlement rests with the Company.

4. How to raise a warranty claim
• • 1. In the event of any complaint, the battery must be returned untampered and complete to the Company's authorised dealer, wholesaler or depot in India along with the record of purchase.
  • 2. Adjudication and settlement of a claim may take a couple of days as the battery may need to be tested for the reported failure.
  • 3. Delivery of the replaced/rectified/discounted battery will be F.O.R. to the same point from where the battery was submitted.
  • 4. Before finalising settlement of any claim, the charging system and electrical circuit of the vehicle/application may be checked by the Company's authorised personnel or dealer. Recharging of battery (if required) shall be billed as extra.

5. Return of defective battery
• Any defective battery arising out of free replacement or pro-rata settlement under this Warranty will become the property of the Company and no scrap rebate will be given for it.

6. When liabilities under this Warranty cease / warranty is void
• Liabilities under this Warranty shall cease and/or the Warranty may be denied if, in the Company's opinion, the battery is out of warranty, merely discharged, or is damaged due to abuse/neglect, including (without limitation) any of the following:
  • Used for an application other than what is specified in the installation/operating manual, product catalogues, or the Company's application chart (including operation in an application the battery was not designed for and/or marketed to support).
  • Operation under conditions violating recommended practices (e.g., exposure to sunlight or rain, etc.).
  • Physical damage or wilful abuse; breakage of container/cover or deformation/breakage of terminals due to mechanical shock (e.g., hammering).
  • Faulty charging system, improper handling, improper charging, deep discharge, overcharge, improper topping up, or operation in discharged condition for long periods; evidence of not being maintained in charged state throughout life or use in conditions not conducive to fully charging the battery.
  • Servicing by unauthorised personnel/dealers/auto electricians.
  • Contamination of electrolyte; refilling with additives/dopes or any substance other than de-mineralised/distilled water; use of electrolyte not conforming to applicable specifications.
  • Improper cable sizing, improper lugging, loose connections, less than 10% charging current, or other improper installation practices.
  • Tampering, including evidence indicative of tampering (including physical scratch marks, deformities or damages) with safety valves/protection cover.
  • Battery found to be undersized for the application or used in an unsafe manner.
  • Given on rental basis.
  • Damage due to accident, mishandling, impact/force/shock beyond specification, animals or insects, collision, theft, fire/natural calamities, or other external influences including unusual physical or electrical stress (e.g., power failure surges, lightning, flood, fire, accidental breakage, etc.).
  • Force majeure events beyond the reasonable control of the Company, including fire, flood, earthquake, storm/cyclone, pandemic/epidemic, natural disaster, act of government, war (declared or undeclared), mutiny, unrest, terrorism, riot or act of nature.
  • Damage or corrosion resulting from environmental pollution such as chemical vapour, acid rain, direct contact with salt water, rust, scratches, or ageing.
  • Damage due to fitment of additional accessories in a vehicle other than the original fitment.
  • Transferred to any other party other than the original purchaser.

7. What is not covered
• • Normal wear and tear of the product or its parts due to usage.
  • Recharging of battery (if required) will be charged extra.
  • Any tax, duty, GST or other statutory levy which becomes leviable on the battery under repair or replacement shall be borne by the customer.
  • Consequential liabilities / consequential damages will not be entertained.

8. Other terms
• • If any particular battery model is phased out, the Company reserves the right to provide another model of the same capacity suited to the vehicle/application, as settlement of the Warranty.
  • When batteries are fitted in commercial applications, warranty of 12 months FOC will be provided (as applicable for car/SUV applications).
  • If a service battery is issued, it must be returned within 15 days, failing which a nominal charge per day will be levied.
  • For additional terms and conditions, please check the battery label.
  • Please refer to the application chart available at the respective purchase counters for recommended fitment.

9. Limitation of liability
• The Company's liability under this Warranty shall be limited to the remedies and Terms & Conditions set forth herein. The maximum liability of the Company under these Terms & Conditions shall not exceed the value of the product.
• To the extent permitted by applicable law, the Company will not be liable for any loss, injury or damage caused to any form of life for any reason whatsoever in connection with the battery or its use.
• Nothing in this warranty affects statutory rights under applicable consumer protection laws.

10. Governing law and jurisdiction
• These Terms & Conditions shall be governed by the laws of India and all disputes arising under this Warranty and battery are subject to the exclusive jurisdiction of the courts at Kolkata only.

Notes

* Light commercial vehicles, heavy commercial vehicles, e-rickshaws and 3-wheelers.

^# Applicable for all car batteries purchased by end-consumer from 01 May 2026. This warranty scheme is launched on a pilot basis in Delhi & Telangana state, and likely to be rolled out across India.

Conventional VRLA

SF Batteries is committed to total customer satisfaction. We take great pride in the batteries that we manufacture. We warrant that this product is free from defects in materials and workmanship affecting its normal use, and is in conformity with the relevant specifications of the warranty period, subject to the following:

• 1.Warranty Period: Comprises of FREE REPLACEMENT and PRO-RATA. The label on every SF Batteries specifies the total number of months covered by the free replacement period and the Pro-Rata period for batteries fitted in private cars, multi-utility vehicles, two-wheelers.
  • i.In all cases the warranty is applicable from the date of sale to the original purchaser.
  • ii.For batteries purchased on pro-rata warranty settlement discount, a fresh warranty is applicable from the date of purchase.
• 2.In the event of any complaint, the battery must be returned un-tampered & complete to the Company's Authorised Dealer, Wholesaler or Depot in India along with the Warranty Claim Form. Delivery of the replaced/rectified/discounted battery will be F.O.R. to the same point.
• 3.The warranty registration can be done through our online form or by calling on this toll-free number: 1800 102 6060.
• 4.Our batteries are warranted against all defects arising solely from the use of faulty material or poor workmanship. Consequential liabilities will not be entertained.
• 5.The right to determine whether a battery needs repair, rectification, free replacement or pro-rata settlement rests with the Company.
• 6.The Service Record in the Warranty Booklet must be filled in regularly by an authorised dealer of the Company as proof of specified maintenance. Without the record, your claim if any, is liable to be held invalid.
• 7.The defective battery arising out of the free replacement or pro-rata settlement under this warranty will become the property of the Company and no scrap rebate will be given for it.
• 8.All liabilities under this Warranty shall cease if:
  • i.The battery has been operated in an application that it was not designed for and/or marketed to support/Company's Application Chart.
  • ii.Battery has been refilled with additives, dopes or any other substance besides distilled water that may have contaminated the battery
  • iii.Damaged due to fitment of additional accessories in the vehicle other than the original fitment
  • iv.Out of Warranty Period.
• 9.This warranty can be denied on merely discharged batteries and for batteries damaged due to abuse or neglect but not limited to the following:
  • i.Damages to the battery caused by accidents, fire, faulty electrical systems, improper handling, service of battery by unauthorised dealers/auto electricians, wilful abuse, destruction by fire, collision, theft or recharging.
  • ii.Breakage of container and cover or breakage/deformation of terminal due to mechanical shock like hammering.
  • iii.Damage to the battery due to contamination of electrolyte. The electrolyte used must be pure dilute sulphuric acid conforming to IS specification number 266-1961. For topping up purposes pure distilled water conforming to IS specification number 1069-1964 must be used.
  • iv.Failure of battery due to deep discharge, overcharge or improper topping up.
  • v.Batteries are operated in discharged condition for long periods.
  • vi.Failure of a battery due to inadequate recharging and not as per the recharging parameters mentioned in the product leaflet.
• 10.In the event of any particular battery model being phased out, the Company reserves the right to provide another model of the same capacity suited to the vehicle, as settlement of Warranty.
• 11.In case a service battery is issued, it must be returned within 15 days, failing which a nominal charge per day will be levied.
• 12.The charging system & electrical circuit of the vehicle shall be checked by the Company's authorised personnel or dealer before finalising the settlement of any Warranty Claim. Recharging of battery shall be billed as extra.
• 13.Adjudication and settlement of the claim will take a couple of days as the battery has to be tested for the reported failure.
• 14.Any octroi duty or local tax which becomes leviable on the battery under repair or replacement shall be borne by the customer.
• 15.Customers are deemed to have read, understood and agreed to these conditions at the time of purchase.
• 16.All disputes or differences arising out of the use of battery shall have exclusive jurisdiction at the courts of Kolkata.

Please refer to the application chart available at the respective purchase counters for recommended fitment.

• 1.SF Batteries are warranted against all defects in material and workmanship. Liability under this warranty is limited to making good of defects arising solely from the use of faulty material or workmanship during manufacture and developing under proper use. The warranty commences from the date of delivery to the original purchaser. The warranty of the battery is valid from the date of supply, subject to the conditions mentioned herein after.
• 2.It is a condition of this warranty that the battery is returned unopened and complete with electrolyte, freight paid to the dealer from whom it has been purchased.
• 3.The right to determine whether a battery needs repair or total replacement lies with the company. In cases where the battery is replaced, the defective battery being replaced becomes the property of the company and no scrap rebate will be given forth. The warranty period on the battery being repaired/ replaced shall commence from the date of sale of the original battery as stated in the original invoice and not from the date of replacement given. For batteries purchased on pro-rata Warranty settlement, a fresh Warranty will be applicable from the date of purchase of pro-rata battery. In the event of any particular battery model being phased out, the company reserves the right to provide another model of the same capacity as settlement of Warranty.
• 4.All liabilities under this Warranty shall cease if the Battery is:
  • (a) Transferred to any other party other than the original purchaser.
  • (b) Used in any application other than that for Inverter / Home UPS.
  • (c) Found to have additives, dopes or anything other than that else other than battery grade de-mineralized water added to the electrolyte.
  • (d) Out of Warranty Period.
• 5.This warranty does not cover:
  • (a)Defects / Damages to the Battery caused by accidents, fire, natural calamities like earthquake, flood, etc. beyond the control of human being, faulty electrical systems, negligent maintenance, incorrect charging filling or improper handling service of the Battery by unauthorised Dealers/ electricians, wilful abuse, destruction by fire, collision, theft or recharging.
  • (b)Breakage of container and cover or breakage deformation of terminal duets mechanical shock like hammering.
  • (c)Damage to the Battery due to contamination of electrolyte.
  • (d)Recharging which shall be billed as extra.
  • (e)Failure of Battery due to over discharge, over charge or improper topping up.
  • (f)Battery operated in discharged condition for long period.
• 6.In case of warranty claim, the invoice/bill in original must be produced without which claim will not be entertained.
• 7.As per principle and technology of lead acid battery the backup duration mentioned will gradually decrease with every year of usage. The rate of decrease depends on various factors, like frequency of charge / discharge, depth of discharge etc.

SF Batteries is committed to total customer satisfaction. We take great pride in the batteries that we manufacture. We warrant that this product is free from defects in materials and workmanship affecting its normal use, and is in conformity with the relevant specifications the warranty period, subject to the following:

• 1.Warranty Period: Comprises of FREE REPLACEMENT and PRO-RATA. The label on every SF Batteries specifies the total number of months covered by the free replacement period and the Pro-Rata period for batteries:
  • i. For commercial and metered taxis the warranty is 12 months.
  • ii. In all cases the warranty is applicable from the date of sale to the original purchaser.
  • iii. For batteries purchased on pro-rata warranty settlement discount, a fresh warranty is applicable from the date of purchase.
• 2.In the event of any complaint, the battery must be returned un-tampered & complete to the Company's Authorised Dealer, Wholesaler or Depot in India along with the Warranty Claim Form. Delivery of the replaced/rectified/discounted battery will be F.O.R. to the same point.
• 3.Our batteries are warranted against all defects arising solely from the use of faulty material or poor workmanship. Consequential liabilities will not be entertained.
• 4.The right to determine whether a battery needs repair, rectification, free replacement or pro-rata settlement rests with the Company.
• 5.The defective battery arising out of the free replacement or pro-rata settlement under this warranty will become the property of the Company and no scrap rebate will be given for it.
• 6.All liabilities under this Warranty shall cease if:
  • i. The battery has been operated in an application that it was not designed for and/or marketed to support/Company's Application Chart.
  • ii.The battery has been refilled with additives, dopes or any other substance besides distilled water that may have contaminated the battery.
  • iii. Damaged due to fitment of additional accessories in vehicle other than the original fitment
  • iv. Out of Warranty Period.
• 7.This warranty can be denied on merely discharged batteries and for batteries damaged due to abuse or neglect but not limited to the following:
  • i. Damages to the battery caused by accidents, fire, faulty electrical systems, improper handling, service of battery by unauthorised dealers/auto electricians, wilful abuse, destruction by fire, collision, theft or recharging.
  • ii. Breakage of container and cover or breakage/deformation of terminal due to mechanical shock like hammering.
  • iii. Damage to the battery due to contamination of electrolyte. The electrolyte used must be pure dilute sulphuric acid conforming to IS specification number 266-1961. For topping up purposes pure distilled water conforming to IS specification number 1069-1964 must be used.
  • iv. Failure of battery due to deep discharge, overcharge or improper topping up.
  • v. Solar batteries are not connected through a charge controller to the Solar Panel.
  • vi. Failure of a battery due to inadequate recharging and not as per the recharging parameters mentioned in the product leaflet (solar/inverter batteries).
  • vii. Batteries are operated in discharged condition for long periods.
  • viii. Inverter/solar inverter/charge controller 'lower cut-off' voltage is not working or has been tampered with leading to deep discharged state.
• 8.In the event of any particular battery model being phased out, the Company reserves the right to provide another model of the same capacity as settlement of Warranty.
• 9.In case a service battery is issued, it must be returned within 15 days, failing which a nominal charge per day will be levied.
• 10.The charging system & electrical circuit shall be checked by the Company's authorised personnel or dealer before finalising settlement of any Warranty Claim. Recharging of battery shall be billed as extra.
• 11.Adjudication and settlement of claim will take a couple of days as the battery has to be tested for the reported failure.
• 12.Any octroi duty or local tax which becomes leviable on the battery under repair or replacement shall be borne by the customer.
• 13.Customers are deemed to have read, understood and agreed to these conditions at the time of purchase.
• 14.All disputes or differences arising out of use of battery shall have exclusive jurisdiction at the courts of Kolkata.

Please refer to the application chart available at the respective purchase counters for recommended fitment.

Hints on care of your battery

• 1.Please ensure that the cable clamps fit tightly and properly on the terminals.
• 2.The top of the battery must be kept clean & dry. Petroleum jelly should be applied to cable clamps & terminals. Never apply grease. Terminal corrosion, dirt & moisture cause loss of power & make the battery weak.
• 3.Get your Inverter System checked regularly. A faulty electrical system will damage the battery.
• 4.The voltage setting of the Inverter should be such that the upper limit does not exceed 14.2-14.4V and the Inverter does not discharge battery below 11.0V.
• 5.The electrolyte level should be topped up depending on position of indicator float.
• 6.Use only distilled water for topping up. Do not top up with acid/electrolyte/mineral water or tap water.

LEAD: A friend turned foe

Lead, a major component of all batteries, is an extremely useful and friendly metal that does not corrode in water and can be used in many ways:

• 1.Roofs in buildings (wherever water ingress is a problem)
• 2.Provides effective insulation from noise
• 3.Is used in industries to protect pipes and cables
• 4.Lead pigments in paint protect steel construction against the impact of weather
• 5.Lead Oxide improves the quality of glass in the optical industry
• 6.Lead enhances the sparkle of crystal glass
• 7.60% of all lead in the world is used in batteries to store energy

However, this friendly metal can turn into a deadly foe if not used and handled in the correct manner. When lead is left unchecked in the atmosphere it can pollute the environment and cause lethal damage to organic life.

Lead in the atmosphere

Lead can enter our body through the skin or through inhalation. It gets absorbed in the lungs/digestive system and circulates as ionized lead in the blood. Many a times we ingest food and drink water that carry minute particles of lead.

Lead in the soil

Being heavy, lead enters the soil and sub-soil causing the level of lead in the soil and ground water to go up. This excess lead pollutes vegetation and affects fish, meat, livestock and human beings.

Smelting: A major cause of lead pollution

Smelting is a process by which used lead from an old battery is recycled for use in a new battery. However, there are thousands of local smelters who use crude smelting processes that are not environment friendly. Some of us junk our old batteries or give it to the kabadiwala. These land up in the hands of unauthorized local smelters. Their crude smelting process contributes majorly to lead pollution.

Caution

• Keep away from Sparks, Cigarettes and Open flames. These can cause explosions.
• Avoid metallic contact across terminals, as this can result in short circuits and sparking.
• It is strongly recommended not to use any additives or dopes.
• Keep out of reach of children.
• Operating in closed environment may cause dangerous gases to accumulate.

TERMS OF WARRANTY

SF POWERSMART PRO is warranted for a Product Warranty of 36 (Thirty-Six) Months against manufacturing defects arising out of a faulty or defective materials or workmanship from (a) the date of invoice or (b) from the date of manufacturing plus 3 months whichever occurs earlier. In case the customer makes an online sales registration done within 10 days of sale, then there would be an additional 6 (six) months warranty*. This covers the inverter as per the terms and conditions laid down below. LCD, Plastic and Rubber parts are not covered under this warranty. Warranty is also not acceptable in case of any breakage or tampering found in the integrated product.

SF POWERSMART PRO+ is warranted for a Product Warranty of 24 (Twenty-Four) Months against manufacturing defects arising out of a faulty or defective materials or workmanship from (a) the date of invoice or (b) from the date of manufacturing plus 3 months whichever occurs earlier.

Should a manufacturing defect develop in this product during the period of warranty, SF undertakes to get the equipment repaired Free of Cost after inspecting the product and after satisfying itself that the defect is a manufacturing defect.

If, the purchaser has to shift his residence to another town for any reason whatsoever, the warranty benefit will be available at the nearest SF authorized distributor/ service center only. SF or its authorize distributor/Service center reserves the right to retain any part or component replaced at its discretion in the event of defect noticed in the equipment during the warranty period.

This Warranty is directly related to overall warranty of product against manufacturing defects, defective material, and workmanship.

This warranty is not valid in case of the following events:

• 1.The product is not used according to the instruction given in the user's manual.
• 2.The warranty will not apply to defects arising in company's opinion by reasons of accidents, abuse, misuse, neglect, improper installation (if not undertaken by the company or its representative), fire, flood, earthquake or other act of God or any other natural calamities and for no fault of the company. In case the product is handed over to any third party (any person other than SF's authorized dealer) for inspection will be out of the warranty claim and repairs done or carried out will have to be borne by the purchaser. The problem of Thermal Circuit Breaker blown will not be included in the warranty of the product. The services given for the same will be a paid service.
• 3.The warranty will not apply if the original seals are found broken or tempered with.
• 4.The duly stamped warranty card and invoice/purchase document in original should accompany the SF POWERSMART if service under warranty period is required to be carried out by SF or it's authorized dealer or authorized service center.
• 5.Any unauthorized accessories connected to the system will not be cover under warranty and in case any damage is caused in the product due to such unauthorized accessory the product will be out of warranty.
• 6.If the system is purchased from un-authorized source/ dealer, the warranty will be null and void for lodging any claim. Customers must produce the warranty card and invoice in original.
• 7.The warranty terms and conditions shall be governed by the Laws of India and all disputes are subject to the exclusive jurisdiction of the Courts of Kolkata only.
• 8.The company in no way will be held liable for any loss or injury or damage caused to any form of life for any reason whatsoever.
• 9.Installation in an indoor location that does not provide the conditioned environment of 0 °C to 45 °C.
• 10.Application other than Home/commercial UPS, Inverter.
• 11.Damage due to insufficient ventilation of the product.
• 12.Damage or corrosion resulting from environmental pollution such as chemical vapor, acid rain, direct contact with salt water, rust, scratches, aging.
• 13.Damage caused by abused, accident, mishandling, animals or insects and impact of force or shock than set in the specification.
• 14.External influences including unusual physical or electrical stress (e.g., power failure surges, lightning, flood, fire, accidental breakage, etc.)
• 15.Out of warranty period.

GENERAL WARRANTY TERMS AND CONDITION

Warranty services subject to the following Exclusion of Warranties condition.

• 1.Product sold and/or installed/used outside India are not covered by the warranties.
• 2.Product not manufactured by the company.
• 3.Any product repair/inspection by anyone other than SF authorized service center
• 4.Cosmetic Variation, stains or scratches that do not affect energy retention.
• 5.Marine, Vehicle or Mobile installation of any kind.
• 6.Expiration of warranty, no evidence of purchase, or no proof installed by the qualified licensed contractor.
• 7.Damage or failure caused by non-compliance with national, state or local electric or electric safety code.
• 8.Noncompliance with SF installation or maintenance procedures; Incorrect use, inappropriate operation, or environment.
• 9.Failure to adhere to safety warning or instruction.
• 10.Force majeure events such as fire, flood, earthquake, pandemic, epidemic, natural disaster, act of government, act of war (declared or undeclared), mutiny, unrest, storm, cyclone, terrorism, riot, act of government, act of nature or any act which is beyond the reasonable control of company.
• 11.The decision whether to repair or replace the SF POWERSMART shall be taken by SF Batteries. In the event of any particular home UPS model being phased out, the company as per its sole discretion reserves the right to provide another model of the same capacity suited for the purpose, as settlement of Warranty.
• 12.Any settlement of the claim will take reasonable time (which will be communicated to the customer) as the SF POWERSMART has to be tested for the reported failure. However, the time may vary in view of Force Majeure conditions.
• 13.Any local tax which becomes leviable on the SF POWERSMART under repair or replacement shall be borne by the customer.
• 14.Customers are deemed to have read, understood, acquiesced, and agreed to these conditions at the time of purchase.

LIMITATION OF WARRANTY SCOPE

SF's liability under this Limited Warranty shall be limited to the terms and conditions set forth above. Replaced or repaired Products shall be warranted for the remainder of the original warranty period. In any event, the replacement shall not justify the renewal or new beginning of the warranty period.

TOLL-FREE NO.: 1800-102-6060